Log in to your Scallop Exchange account and click [Balances] - [Spot Account] - [Trade History] to view your cryptocurrency withdrawal record.
If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.
If the [Status] shows that the transaction is “Completed”, you can click on the [TxID] to check the transaction details.
- If the TxID has not been generated 6 hours after clicking the confirmation button from the e-mail message, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above detailed information so the Customer Service agent can assist you in a timely manner.