Log in to your Scallop Exchange account and click [Balances] - [Spot Account] - [Trade History] to view your cryptocurrency withdrawal record.
If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.
If the [Status] shows that the transaction is “Completed”, you can click on the [TxID] to check the transaction details.
Note:
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully and we are unable to provide any further assistance on this matter. You will need to contact the owner/support team of the destination address to seek further help.
- If the TxID has not been generated 6 hours after clicking the confirmation button from the e-mail message, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above detailed information so the Customer Service agent can assist you in a timely manner.